A recent survey undertaken by eating out review website www.wheres goodtoeat.com, has shown that up to two thirds (66%) of us have been served a substandard meal, 50% of which go unchallenged.

Diners in the south east are the most reluctant to complain and whilst those in the West Midlands, Scotland and Northern Ireland are more vocal, we still pay for a quarter of all poor meals. 

The survey of 1,000 respondents designed to establish how often diners have cause to complain saw poor service coming in second to an overwhelming dissatisfaction with the temperature of the main courses which are often served cold.

Managing Director of www.wheresgoodtoeat.com Gordon Lloyd West commented. “The survey has confirmed that as a nation we still don’t like to make a fuss but the only way standards will go up is if restaurants and cafes have customer feedback.www.wheresgoodtoeat.com gives diners the chance to share their experience when they eat out and also for restaurant owners to monitor their own performance and respond if things are not up to scratch.

The success of www.wheresgoodtoeat.com demonstrates clearly the appetite of customers to review their meals with praise as well as complaint and to share exciting new discoveries with fellow diners. The site takes the risk out of special occasion or spur of the moment dining and you can even search for child friendly eateries or pubs and cafes with a bowl outside for your dog’.

Gordon Lloyd West continues ‘This is about enjoying and sharing the whole business of eating out. If in the process we can help restaurants to improve standards then it can only benefit not only customers’ experiences but also the business.’